This Shipping Policy explains how Sal Flowers delivers floral products. Delivery options, fees, and available time windows are shown at checkout and may vary by destination and date.
Delivery area
We currently fulfil orders within the United Arab Emirates where a delivery method is offered at checkout. If your area is not listed, contact us before ordering and we will confirm whether delivery is possible.
Same-day and scheduled delivery
Same-day delivery, where available, is subject to order cut-off times, stem availability, and courier capacity. Scheduled deliveries should be placed with a valid recipient phone number so the courier can coordinate access.
We deliver to the address you provide. We cannot guarantee a precise minute of arrival; windows are estimates. If the recipient is unavailable, the courier may leave the order with a neighbour, building reception, or security where that is customary and safe, or attempt a follow-up as circumstances allow.
Recipient details
Please include a working mobile number for the recipient. Failed delivery caused by an incomplete address, denied building access, or an unreachable recipient may incur a re-delivery fee or may not be refundable once the arrangement has been prepared.
Care on arrival
Unpack flowers promptly, recut stems, and follow the care card included with the order. We are not responsible for reduced vase life caused by extreme heat, delayed unpacking, or improper care after delivery.
Issues with an order
If an order arrives damaged or materially different from what was confirmed, contact us on the delivery day with photographs. We will review the issue and, where appropriate, arrange a replacement, partial refund, or another remedy.