These Terms and Conditions govern the purchase of products from Sal Flowers. By placing an order you agree to them. Please also read our Terms of Use, Privacy Policy, and Shipping Policy.
Orders
An order is an offer to buy. We accept it when payment is confirmed and we send an order confirmation. We may decline or cancel an order if a product is unavailable, if pricing or stock was shown in error, or if we cannot complete delivery to the address provided.
Please check recipient name, phone number, address, and delivery date carefully. Incorrect details may delay or prevent delivery.
Pricing and payment
Prices are displayed in the store currency and may include or exclude VAT as shown at checkout. Payment is taken through the methods offered at checkout. Title in the goods passes when we receive payment in full; risk passes on delivery.
Products and substitutions
Photographs are illustrative. Seasonal availability, stem length, and vase life vary. We may substitute flowers, foliage, or vessels of equal or greater value to deliver a composition consistent with the chosen design, colour direction, and size.
Cancellations and changes
Because florals are prepared to order, cancellations and changes are possible only if production has not started and the delivery window has not been locked. Contact us as soon as possible. Perishable goods that have been prepared or dispatched cannot normally be refunded except where required by law or where we are at fault.
Liability
We are responsible for supplying products with reasonable care and for arranging delivery as described. We are not liable for delays or failed delivery caused by incorrect customer information, recipient unavailability, building access restrictions, or events beyond our reasonable control. Nothing in these terms limits liability that cannot be limited under applicable UAE law.
Governing law
These terms are governed by the laws of the United Arab Emirates. Disputes will be subject to the courts of the UAE, without prejudice to any mandatory consumer protections that apply.