This Privacy Policy explains how Sal Flowers (https://salflowers.ae/) collects, uses, and protects personal data when you visit the website, create an account, place an order, or contact us. We process personal data in line with applicable UAE data protection requirements, including Federal Decree-Law No. 45 of 2021 where it applies.
Who we are
Sal Flowers is the data controller for information collected through this website. For privacy requests, use the Contact page or email the store administrator published on this site.
Information we collect
- Identity and contact details: name, email, phone, billing and delivery addresses
- Order details: products, recipient information, gift messages, delivery notes, and payment status (we do not store full card numbers)
- Account details if you register: login, order history, and saved addresses
- Technical data: IP address, browser type, device, and pages visited, used to operate and secure the site
- Communications: messages you send through forms, email, or WhatsApp
How we use information
We use personal data to fulfil orders, arrange delivery, provide customer support, operate accounts and wish lists, improve the website, prevent fraud, and meet legal and accounting obligations. Marketing messages are sent only where permitted, and you may opt out at any time.
Sharing
We share data with service providers who help us run the store, such as payment processors, hosting, delivery partners, and essential analytics. We do not sell personal data. Recipient details you provide for a gift order are used only to complete that delivery.
Cookies
The site uses cookies and similar technologies that are necessary for the shopping cart, checkout, wish list, and logged-in sessions. Additional cookies may be used to understand site performance. You can control cookies through your browser settings; disabling essential cookies may prevent checkout from working.
Retention and security
Order and invoice records are kept for as long as needed for tax, accounting, and dispute purposes. Account data is kept while the account remains active. We apply reasonable technical and organisational measures to protect personal data, but no transmission over the internet is completely secure.
Your rights
Subject to applicable law, you may request access, correction, deletion, or restriction of your personal data, and you may object to certain processing. You may also lodge a complaint with the UAE Data Office or another competent authority. To exercise a right, contact us with enough detail to verify your request.
Updates
We may update this policy from time to time. The revised version will be published on this page with effect from the date it is posted.